Privacy Policy

Last updated: (6/21/2020)

AO2 IT CORP. operates http://www.ProRadioTools.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this site. The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics. For the full disclosure section, create your own Privacy Policy.

Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. The Communications section is for businesses that may contact users via email (email newsletters) or other methods. For the full disclosure section, create your own Privacy Policy.

Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy
This Privacy Policy is effective as of 3/22/2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.



If you have any questions about this Privacy Policy, please contact us. Email: support@proradiotools.com

Refund Policy

Last updated: (6/21/2020)

All Returns Are Subject to our policy. Nonrefundable Charges (return banking and service fees) will apply for any returns to cover the operational cost of return services. Our company is assessed banking fees (PayPal is a bank) and per our policy when a buyer responds with an IOS or Android incompatibility (or any other reason) and requests a refund: (1) we deactivate the app, (2) we reassign the serial number, (3) we update the service system database, (4) we process the refund in the PayPal system, (5) we notify the user electronically, and (6) we are assessed fees for your return.

Therefore, we make it clear in our policy to all potential buyers that refunds are done so at a small nominal fee up to 25% of the purchase price. And refunds are not usually given, we only do so at our discretion, per the policy. Every single purchase page on our website has a bright orange link next to the buy now button that reads, "Before you make your purchase please be sure to review our GENERAL & REFUND POLICY."

Software purchased on-line through our website is considered opened at the time of purchase. After your payment has cleared no refunds will be given. All sales are final and all charges from those sales are nonrefundable. You agree to this policy since it would be impossible for you to return your registered version of our software.

If you purchased a CD or DVD from AMAZON, for a refund the CD(s) or DVD(s) must be returned unopened in the Original Packaging. By opening the CD or DVD from the original Packaging you have lost all rights to any refund. If you purchased from our website or AMAZON and registered the software (license activation) no refunds will be given. Please contact us through the Amazon message system to report a defective product. Defective CDs or DVDs may be exchanged for the same title or a credit.

This section updated 5/9/2017. Restructured to make CLEAR SENSE for everyone:

Users/Customers are REQUIRED to read this page before making any purchases. In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus order processing and banking fees (up to 25% of the purchase price). In the case of EXCESSIVE support we charge a 50% fee.

IT IS YOUR RESPONSIBILITY TO MAKE SURE YOU ARE ON WINDOWS.

Software Operating Platform
Our apps are for Windows 7 and higher, up to Windows 10 (all full editions). Our apps do not work on Android or IOS.

Software Configuration
Our apps are tested for all standard Windows configurations, some custom changes made by the user can cause the apps to not run properly.

This behavior will invalidate the EULA and warrant a possible refund at our discretion. Minimum Operating Requirements
1 GHz or faster 32-bit (x86) or 64-bit (x64) processor. 2 GB RAM (32-bit) or (64-bit). Microsoft .NET Framework 4.5. Our apps range from 5MBs to 500MBs in size.

Serial Numbers
Your SERIAL NUMBER is license activated 'per device'. That means your Serial Number will only work on one device and is not transferable, unless under the discretion and upon the decision of PRO RADIO TOOLS. If we approve a machine transfer of the Serial Number, it is a ONE TIME option. No exceptions. For software purchased on-line through our website the serial number for your PRO RADIO TOOLS™ product will arrive within 24 hours of purchase. You can start using the FULL APP once receiving the SERIAL NUMBER with NO RESTRICTIONS. You will need to activate your copy within 10-days else a reminder message will appear. AMAZON customers must email PRO RADIO TOOLS for their serial number; per the instructions on the DVD they receive.

Pricing Disclaimer
We do everything we can to ensure that the prices on our website are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down. Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice. However, if you have ordered but not yet paid for a product, we guarantee the price for one week from when the order was placed.

Delivery of Software
DVDs from AMAZON will arrive based on the option level you selected and agreed upon with AMAZON, i.e. (2-Day, One Week, etc.) AMAZON delivery is out of our control. DVD's from PRO RADIO TOOLS purchased via SQUARE UP are shipped the next business day via USPS FIRST CLASS w/ TRACKING. Typical Delivery is 3-5 Days but could take longer depending on weather and regional impediments. ELECTRONIC LICENSES (SOFTWARE DOWNLOADS) will arrive within one hour of purchase but could be delayed based on server activity at PAYPAL and SQUARE UP NOTIFICATION SYSTEMS. Delays do occasionally occur.

Acceptance of this Refund Policy
It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please send any questions regarding our refund policy to our email address.

Email & Data Collection Policy
By purchasing software, accessing and using the PRO RADIO TOOLS registration Web Site, you accept and agree to be bound by the terms and provision of the TOS. In addition, when using PRO RADIO TOOLS software or using our site, you shall be subject to any posted guidelines or rules applicable to such services, which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into the General Policy, Web Site Terms and Conditions of Use pages at (http://www.ProRadioTools.com/refund-and-general-policy.html). PRO RADIO TOOLS may also offer other services that are governed by different Terms of Service. In such cases the other terms of service will be posted on the relevant service to which they apply. Registration Data and certain other information about you are subject to our applicable privacy policy. You understand and AGREE that through your purchase of PRO RADIO TOOLS software and use of the PRO RADIO TOOLS website you consent to the collection and use of this information for storage, processing and use by PRO RADIO TOOLS and its affiliates. As a customer and/or a registered user of PRO RADIO TOOLS software you AGREE to accept email sent to you directly from PRO RADIO TOOLS for software updates, newsletters and other information.

YouTube Usage
Visuals of any software developed by AO2 Information Technology Corp. dba PRO RADIO TOOLS™ are free to be used in all YouTube videos monetized or otherwise. We place no restrictions of any kind in YouTube demonstration videos of our software. All YouTube users are allowed to use our software in the form of visuals or video in any YouTube media freely and with no restriction.