Last updated: (1/16/2019)
AO2 IT CORP. operates http://www.ProRadioTools.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Last updated: (1/16/2019)
All Returns Are Subject to our policy. Nonrefundable Charges (return banking and service fees) will apply for any returns to cover the operational cost of return services. Our company is assessed banking fees (PayPal is a bank) and per our policy when a buyer responds with an IOS or Android incompatibility (or any other reason) and requests a refund: (1) we deactivate the app, (2) we reassign the serial number, (3) we update the service system database, (4) we process the refund in the PayPal system, (5) we notify the user electronically, and (6) we are assessed fees for your return.
Therefore, we make it clear in our policy to all potential buyers that refunds are done so at a small nominal fee up to 25% of the purchase price. And refunds are not usually given, we only do so at our discretion, per the policy. Every single purchase page on our website has a bright orange link next to the buy now button that reads, "Before you make your purchase please be sure to review our GENERAL & REFUND POLICY."
Software purchased on-line through our website is considered opened at the time of purchase. After your payment has cleared no refunds will be given. All sales are final and all charges from those sales are nonrefundable. You agree to this policy since it would be impossible for you to return your registered version of our software.
If you purchased a CD or DVD from AMAZON, for a refund the CD(s) or DVD(s) must be returned unopened in the Original Packaging. By opening the CD or DVD from the original Packaging you have lost all rights to any refund. If you purchased from our website or AMAZON and registered the software (license activation) no refunds will be given. Please contact us through the Amazon message system to report a defective product. Defective CDs or DVDs may be exchanged for the same title or a credit.
This section updated 5/9/2017. Restructured to make CLEAR SENSE for everyone:
Users/Customers are REQUIRED to read this page before making any purchases. In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus order processing and banking fees (up to 25% of the purchase price). In the case of EXCESSIVE support we charge a 50% fee.
IT IS YOUR RESPONSIBILITY TO MAKE SURE YOU ARE ON WINDOWS.
Software Operating Platform
Our apps are for Windows 7 and higher, up to Windows 10 (all full editions). Our apps do not work on Android or IOS.
Our apps are tested for all standard Windows configurations, some custom changes made by the user can cause the apps to not run properly.
This behavior will invalidate the EULA and warrant a possible refund at our discretion. Minimum Operating Requirements
1 GHz or faster 32-bit (x86) or 64-bit (x64) processor. 2 GB RAM (32-bit) or (64-bit). Microsoft .NET Framework 4.5. Our apps range from 5MBs to 500MBs in size.
Your SERIAL NUMBER is license activated 'per device'. That means your Serial Number will only work on one device and is not transferable, unless under the discretion and upon the decision of PRO RADIO TOOLS. If we approve a machine transfer of the Serial Number, it is a ONE TIME option. No exceptions. For software purchased on-line through our website the serial number for your PRO RADIO TOOLS™ product will arrive within 24 hours of purchase. You can start using the FULL APP once receiving the SERIAL NUMBER with NO RESTRICTIONS. You will need to activate your copy within 10-days else a reminder message will appear. AMAZON customers must email PRO RADIO TOOLS for their serial number; per the instructions on the DVD they receive.
We do everything we can to ensure that the prices on our website are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down. Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice. However, if you have ordered but not yet paid for a product, we guarantee the price for one week from when the order was placed.
Delivery of Software
DVDs from AMAZON will arrive based on the option level you selected and agreed upon with AMAZON, i.e. (2-Day, One Week, etc.) AMAZON delivery is out of our control. DVD's from PRO RADIO TOOLS purchased via SQUARE UP are shipped the next business day via USPS FIRST CLASS w/ TRACKING. Typical Delivery is 3-5 Days but could take longer depending on weather and regional impediments. ELECTRONIC LICENSES (SOFTWARE DOWNLOADS) will arrive within one hour of purchase but could be delayed based on server activity at PAYPAL and SQUARE UP NOTIFICATION SYSTEMS. Delays do occasionally occur.
Acceptance of this Refund Policy
It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please send any questions regarding our refund policy to our email address.
Email & Data Collection Policy
Visuals of any software developed by AO2 Information Technology Corp. dba PRO RADIO TOOLS™ are free to be used in all YouTube videos monetized or otherwise. We place no restrictions of any kind in YouTube demonstration videos of our software. All YouTube users are allowed to use our software in the form of visuals or video in any YouTube media freely and with no restriction.
Last updated: (1/16/2019)
AO2 IT CORP. (“PRO RADIO TOOLS”) is providing you with access to the website located at ProRadioTools.com (the “Web Site”) and to the services provided on the Web Site (the “Services”)
2. Grant of Right to Use Web Site Materials
3. User Account to Access Services
In order to use the Services provided on the Web Site, you must first become a PRO RADIO TOOLS subscriber. You are responsible for maintaining the confidentiality of your login and password information. With regards to registration and account information, you represent and warrant that:
the information provided and factual assertions made to PRO RADIO TOOLS are accurate and complete;
the contact information provided is up to date and accurate and allows PRO RADIO TOOLS to communicate with you in a timely manner as required;
if you are an individual, you are of the age of majority in your country and have the legal capacity to enter into this Agreement; and
if you are an entity or organization,
Your entity or organization is duly authorized to do business in the country or countries where it operates;
the individual accepting the Agreement meets the requirements of subsection c. above and is an authorized representative of your entity or organization; and
Your entity or organization’s employees, officers, representatives and other agents accessing the Services are duly authorized to do so and to legally bind you to this Agreement and to all transactions conducted under Your account.
4. Content Property of PRO RADIO TOOLS
All content on the Web Site, including, but not limited to text, graphics, pictures, designs, information, applications, software, audio or video files and their presentation on the Web Site (the “Content”) is the property of PRO RADIO TOOLS. Except as provided in this Agreement, none of the Content may be modified, copied, distributed, framed, reproduced, downloaded, displayed, transmitted, or posted in any form, or by any means without the express written consent of PRO RADIO TOOLS. PRO RADIO TOOLS further reserves all rights in it’s trademarks, service marks and logos and the name, marks, and logo may not be reprinted, distributed or displayed without PRO RADIO TOOLS’s express written permission.
5. Limitation of Liability
You acknowledge and agree that your use of the Web Site and Services is “as-is” and PRO RADIO TOOLS does not make, and hereby disclaims, any and all other express and implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose. PRO RADIO TOOLS does not warrant that the use of the Web Site and Services will be uninterrupted, error-free or completely secure or that the data stored by you will be secure or not otherwise lost or damaged. In no event shall PRO RADIO TOOLS be liable for any special, incidental or consequential damages, including but not limited to loss of profits or income, whether or not PRO RADIO TOOLS had knowledge that such damages might be incurred. In no event shall PRO RADIO TOOLS be liable for any representations or warranties made to a third party by you or any of your respective agents or any claims against you by any third party. In no event shall PRO RADIO TOOLS be liable for more than the aggregate payments actually received from you for any Services you purchase from the Web Site in the twelve months preceding the event giving rise to a claim by you. Certain jurisdictions limit disclaimers of warranties and limitations of damages. In any such jurisdiction, this limitation of liability shall be deemed amended solely to the extent necessary to comply with the laws of such jurisdiction.
6. Termination of Access to Web Site, Services, and/or User Account
PRO RADIO TOOLS reserves the right to suspend or terminate your access to the Web Site, your PRO RADIO TOOLS account, and your access to Services offered through the Web Site immediately and without notice if you are found to have breached this Agreement in any manner whatsoever.
7. Your Indemnity
You hereby indemnify and hold harmless PRO RADIO TOOLS, and PRO RADIO TOOLS’s directors, officers, employees, agents and contractors from and against any claims and expenses (including reasonable attorney fees) arising from Your violation of any of the terms of this Agreement or your use of the Web Site or Services.
9. Severability of Terms
If any of the terms in this Agreement are found to be unlawful, void, or for any reason unenforceable, then such provision(s) shall be deemed severable from the other the terms of this Agreement and shall have no effect on the validity of the remaining terms.
10. Non-Waiver of Rights
The failure of either party to insist on or enforce the strict performance of the other party’s obligations with respect to any of the terms of this Agreement, or to exercise any rights found herein, will not be construed as a waiver or diminishment of such party’s right to assert or rely upon any such provision or right in any other instance, and same will remain in full force and effect.
11. Governing Law
All matters relating to your access and use of the Web Site and the Services shall be governed by the laws of the state of California and the federal laws of the United States. You therefore agree to the courts of California having legal jurisdiction. You also agree that you are fully responsible for complying with all of your local laws.